Plan and Prepare for Agentforce Health

Now that you’ve learned what Agentforce Health (formerly Health Cloud) does, let’s walk you through some key concepts before you begin your implementation. Learning about how Agentforce Health models data and its users will help you optimize your implementation to the needs of your organization.

Note Health Cloud is now Agentforce Health. You may see references to Health Cloud in Salesforce applications and documentation.

• Types of People in Health Cloud
  At its core, healthcare is focused on patients or members. But every patient or member is surrounded by a team of people who support them. Health Cloud provides a 360-degree view of the patient or member that includes their primary care physician, additional care team members such as physical therapists and family members, and even medical supply companies.
• The Clinical Data Model and FHIR
  The clinical data model is built to align with the Fast Healthcare Interoperability Resources (FHIR) specification, which is an open API standard for the exchange of healthcare information. The FHIR standard is defined by Health Level 7 (HL7), the organization that also defined the HL7 messaging standard.
• Supporting Clinical Data in Health Cloud
  Clinical data that comes from EHR or other clinical systems is critical to the planning, execution, and management of coordinated care plans for patients. Clinical data can be integrated with Salesforce using several standard APIs to map messages from EHR systems into Health Cloud objects and fields.
• Code Sets and Code Set Bundles
  Having accurate information and standardized definitions is vital for the healthcare industry. For example, a patient who is transferred from one provider to another faces serious consequences if both providers differ in their interpretation of the patient’s data. To avoid this scenario, the healthcare industry uses terminology systems that standardize the definitions of various situations and clinical data. These systems consist of subunits that the industry terms Coding, Codeable Concept, and Value Set.