Use Agentforce for Provider Contact Center

Enhance the patient experience and expedite query resolution with Agentforce. Offer tailored support through immediate access to medical records, treatment plans, and real-time eligibility and benefit details, all in a single interface. Boost operational efficiency and ensure data accuracy as Agentforce connects with external EMR systems, simplifies patient registration, and creates or updates patient-related clinical and administrative data, while upholding stringent healthcare compliance.

Note The user interface of this product is available in English only and may not be fully supported in other languages.

• Manage Patient Data
  As a contact center rep, use Agentforce to manage patient demographics, related person records, and medication requests in your external Electronic Medical Record (EMR) system. Use the agent to log contact center communications and synchronize clinical data in real time using FHIR standards. Deliver personalized patient support and reduce handling time by performing updates directly from a single interface.
• Retrieve Patient Data
  Retrieve demographic, clinical, and administrative patient data from external Electronic Medical Record (EMR) systems. Streamline workflows and reduce handling time by accessing comprehensive patient profiles from a single interface. Use this agent to eliminate manual lookups and deliver personalized support based on real-time EMR data.
• Verify Eligibility and Benefits
  Verify a patient's eligibility and benefit details for healthcare providers. Use the agent to search for records across integrated systems and clearinghouses to confirm member eligibility. Streamline the verification process by automatically gathering required patient details and service information to confirm benefits before care is provided.