Classify Public Health Cases

Utilize Agentforce to classify public health cases associated with infectious diseases. Leverage the agent's capability to analyze patient health data and categorize cases as Confirmed, Suspected, or Probable. Boost productivity and reduce manual work through automated classification. Support early outbreak detection and rapid response times with timely and accurate assessments. Use confidence scores and attribution insights to make informed decisions.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Agentforce for Health Cloud, Universal Credit Metering, and Agentforce Employee Agent add-on licenses.

User Permissions Needed
To classify public health cases:	Disease Surveillance AND Access Case Classification Assistive Agent AND Data Cloud User AND Health Cloud Foundation AND Prompt Template User AND Context Service Runtime

Note The user interface of this product is available in English only and may not be fully supported in other languages.

1. From the App Launcher, find and select Disease Surveillance. On the Case tab, select the case record you want to classify.
2. Open the Agentforce panel and select the agent for Public Health if it isn't selected by default.
3. Click Classify Public Health Case. If you're not on the case record page, the agent might ask you to provide the case number or case id.
   Agentforce analyzes patient health data associated with the case ID and classifies the case. You receive the case classification with a confidence score and the top predictors supporting the output, which helps you make informed decisions.
4. Review the Agent's suggestion and click Update Status to update the case classification status.
   Agentforce updates the health condition record for the patient associated with the case.