Loading
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Retrieve and Review Member Coverage Details

            You are here:

            1. Salesforce Help
            2. Docs
            3. Health

            Retrieve and Review Member Coverage Details

            Easily gather and view member coverage details and summaries by using Agentforce.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Health Cloud and Agentforce Employee Agent add-on licenses
            User Permissions Needed
            To retrieve and view member coverage details:

            Manage Contact Center for Health Cloud

            AND

            Use Contact Center AI Assistant Agent

            AND

            Data Cloud User

            AND

            Health Cloud Foundation
            Note
            Note The user interface of this product is available in English only and may not be fully supported in other languages.
            1. Open the Agentforce panel and select the agent for Contact Center if it isn't selected by default.
            2. To get member data, type a message in the chat asking the agent to retrieve the member's data and include the member’s name and DOB in your request.
             
            Loading
            Salesforce Help | Article