Identify and Resolve Duplicate Prior Authorization Requests
Compare the details of potential duplicates of a prior authorization request using a
table and mark records as duplicates to close the associated case.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To access Data Model Object:
Data Cloud User permission set
To access Health Cloud objects:
Health Cloud Foundation permission set
From the App Launcher, find and select Utilization Management for
Payers.
Open a case record page and navigate to the Related tab.
Expand the Potential Duplicates section and compare the potential duplicate records
identified for the case.
To display all the fields, including the fields with similar values across the records,
click Show All Fields at the bottom of the comparison table.
To display only the fields with different values across the records, click Show
Only Differing Fields at the bottom of the comparison table.
Select Mark as Duplicate for the case records that you've identified
as a duplicate records.
Click Done.
The status of the case records you marked as duplicate are updated to
Closed.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
