Loading
The online Trailblazer Community becomes read-only Oct 30, 2026Read More
Insurance
Add an Einstein Summary to a Record Page

Add an Einstein Summary to a Record Page

Enable your customer service representatives (CSRs) or captive agents to quickly generate a summary of the information stored in Account or Claim records by using Einstein Summary. To use Einstein Summary, add the Einstein Summary component to an Account or Claim record page.

REQUIRED EDITIONS
Available in: Lightning Experience in Enterprise, Performance, and Unlimited Editions with the required add-ons.
USER PERMISSIONS NEEDED
To create and manage prompt templates in Prompt Builder: Prompt Template User permission set
To use Einstein Summary component: Einstein for Service Innovations permission set
  1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select Lightning App Builder.
  2. Select the record page that you want to modify and click Edit.
  3. Drag the Einstein Summary component to the record page.
  4. Under Prompt Template Type, click Select.
  5. From the Available column, drag the Record Summary prompt template type to the Selected column.
  6. Click OK.
  7. On Prompt Template Name, click Select.
  8. From the Available column, drag the prompt template to the Selected column.
  9. Click OK.
  10. Save your changes, and then activate the page.
 
Loading
Salesforce Help | Article