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Authorize Claim Payments
Claim approvers, claim handlers, and claim adjusters are all assigned a maximum limit that they can authorize a claim payment for. If the claim amount is over the authorized limit for a particular role, an approval process is triggered for the claim and it goes to a Claim Manager.
Who: This feature is available to the Claim Approvers, Claim Adjusters, Senior Claim Handlers and Team Leaders.
Why: Make approvals easier by following the guided workflow to approve the claim payments. Make claim handling more efficient by Claim adjusters can save time but quickly creating initiating recovery directly from the claim record.
How: The claim recovery workflow is built using the claim coverage Integration Procedure. You can find this OmniScript in OmniStudio Integration Procedures under:
