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Insurance
Policy Reinstatement

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Policy Reinstatement

Reinstatement restores a previously canceled insurance policy and resumes the policy, including all associated components, from a specified date within the original policy term. Reinstatements are handled by creating a new policy version, allowing the system to preserve the policy state before cancellation and after reinstatement.

Required Editions

Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited Editions where Insurance Brokerage is enabled

When you initiate a reinstatement, the system creates a new policy version based on the last canceled version.

When you reinstate a policy:

  • The reinstated version becomes active from the reinstatement date through the original policy end date
  • The system prorates premiums, fees, and taxes based on the reinstated period
  • Transactions and transaction details are generated for the reinstatement
  • Together, all policy versions up to the cancellation date and the reinstated version represent the complete policy across time.

Reinstatement Rules

  • Reinstatement can only be triggered on the original (mother) policy
  • The reinstatement date must be on or after the cancellation date
  • Reinstatement can be:
    • Without gap: starts on the cancellation date
    • With gap: starts after the cancellation date
  • You can reinstate a policy multiple times within the policy term
 
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