Configure the actions that an adjuster can take based on the payment status of a claim
coverage payment detail record. For example, enable the Edit, Pay, Delete, and Pay Ex Gratia
actions when the payment status is Draft. Some statuses have preconfigured default actions. For
example, the Paid status has a default Cancel Payment action.
From Setup, in the Quick Find box, enter Insurance Claim Services, and then select
Configure Picklist Mapping.
For the static value Draft, click , and then select Manage Actions.
Select and move the Edit (Standard), Delete (Standard), Pay (Standard), and Pay Ex Gratia
(Standard) actions from the Available list to the Selected list.
Save your changes.
Similarly map required actions for the other status values.
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