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How Auto Claims Initiate Recovery Works
The claim recovery workflow is built using the ClaimRecovery OmniScript. You can find this OmniScript in OmniStudio OmniScripts under Type/Subtype: ins/ClaimRecovery and OmniScript Name: ClaimRecovery.
Here's a look at each component in the OmniScript:
Component Name |
Component Type |
What It Does |
What It Calls |
|---|---|---|---|
getClaimId |
Omnistudio Data Mapper Extract Action |
It extracts details of the claim payment. |
ins_ClaimDataRecoveryExtract |
SelectionBlock |
Step |
Displays the screen to select coverage items to initiate recovery. |
None |
getRecoveryData |
Data Mapper Transform Action |
Transforms the claim data into a more suitable format. |
insTransformRecoveryData |
RecoveryData |
Step |
None |
|
AccountProcessing |
Integration Procedure |
Gets payment details, creates a new account (if required), and transforms the data into a condensed format. |
ins_AccountProcessing |
StepConfirmation |
Step |
Displays the confirmation screen with the details of the recovery record initiated. |
None |
