InsVlocityActionService:assignRecordToQueue

Class: InsVlocityActionService

Method: assignRecordToQueue

How It Works

1. Takes the Id of a record and retrieves that record.

2. Using the queue name from invokeMethodInput, the service searches for an instance of User Group (type=Queue).

3. The retrieved queue is assigned as the owner of the record (OwnerId field value = Salesforce queue).

Note

If the Salesforce queue is configured to receive email notifications, Salesforce sends the emails to the members of the queue.

Inputs

{'queueName': 'Application Reviewers'}

Input JSON

Here is the format for the input JSON:

{ 
   "Id": <Application__c Id>,
   "invokeMethodInput": {"queueName": <name of user queue>}
}

And here's a real-life example:

{ 
   "Id": "a046g00000FGItyAAH",
   "invokeMethodInput": {"queueName": "Application Reviewers"}
}