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            InsVlocityActionService:assignRecordToQueue

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            InsVlocityActionService:assignRecordToQueue

            Use this service to assign a record to a specified Salesforce queue.

            Class: InsVlocityActionService

            Method: assignRecordToQueue

            How It Works

            1. Takes the Id of a record and retrieves that record.

            2. Using the queue name from invokeMethodInput, the service searches for an instance of User Group (type=Queue).

            3. The retrieved queue is assigned as the owner of the record (OwnerId field value = Salesforce queue).

            Note
            Note

            If the Salesforce queue is configured to receive email notifications, Salesforce sends the emails to the members of the queue.

            Inputs

            Input

            Description

            Id

            Required.

            Id of the record for any object type.

            invokeMethodInput

            The InvokeMethodInput__c value set in the Vlocity Action instance is passed on at runtime during the execution of the Vlocity State Model.

            The value must be in JSON format, with a single key-value pair. Set the key as 'queueName'. The value must be set with the name of the Salesforce queue.

            {'queueName': 'Application Reviewers'}

            Input JSON

            Here is the format for the input JSON:

            { 
   "Id": <Application__c Id>,
   "invokeMethodInput": {"queueName": <name of user queue>}
}

            And here's a real-life example:

            { 
   "Id": "a046g00000FGItyAAH",
   "invokeMethodInput": {"queueName": "Application Reviewers"}
}
             
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