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Troubleshoot Policy Renewal Failures
If some policy renewals fail because of errors, you can retry those policies by using a batch job or a custom action.
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Identify the failure.
Check for common error messages in failed policies.
- Something went wrong while pricing the transaction. : java.lang.NullPointerException: Cannot invoke "Object.equals(Object)" because "newMode" is null
- industries.insurance.foundation.impl.exception.InsFoundationException: SF-0007-0001
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Retry the failed policies.
- Create an additional batch job that retrieves policies with a Failure status from the InsuranceAsyncBulkRecordDetail entity for a specific request, by using the jobIdentifier. This batch job then calls the renewInsurancePolicies invocation action.
- Create a custom action that retrieves records with a Failure status from InsuranceAsyncBulkRecordDetail based on the jobIdentifier, and then invokes the renewInsurancePolicies action.
- Reach out to your Salesforce rep for assistance if failures are because of limit breaches (for example, PricingApiCallRateLimit, ConfigApiCallRateLimit, BreDmMaxInvocationsPerHour).
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