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            Property Claims First Notice of Loss

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            Property Claims First Notice of Loss

            Property damage happens. When it does, policyholders need to submit First Notice of Loss (FNOL) information to their insurers to start the claims process rolling. This application includes a property FNOL OmniScript that does just this.

            To show how to gather information about accidents, the property FNOL OmniScript does these things:

            • Gathers initial loss information

            • Creates a claim record

            • Runs rules in the background

            • Puts the claim into an adjuster's workflow

            The Property FNOL OmniScript name is:

            • Type/SubType: Insproperty/claimsFSC

            • Version name: propertyClaimFNOLFsc

            Here is the claims FNOL business process flow:

            The Claims FNOL flow with services.

            How It Works

            Now let's step through the OmniScript the same way as a user sees it.

            This OmniScript begins for a policyholder, broker, or agent after the policy number has been entered into the system, which finds the policy and uses the data in it. The OmniScript is triggered when the user selects File Claim from the policy.

            The FNOL OmniScript starts by asking what kind of damage incident happened along with basic information about the incident. The date of the incident is important. The system uses that date to help determine whether the policyholder is covered for the incident.

            Note
            Note

            You can also add images that show a user visually what different incidents look like.

            Behind the scenes, the OmniScript calls a service that creates the initial claim record.

            The OmniScript then asks for details of the damage for the incidents that were selected at the beginning.

            The OmniScript asks whether any other property was damaged in this incident. In this case, we select no. If a user selects yes, the user gets more space to enter information about the other property's damage.

            Next we tell whether anyone was injured in the incident. In this case, we select no. If a user selects yes, they get more space to enter information about injuries.

            We mention if the police were notified and if there's a police report that can be uploaded if we have a copy.

            After we finish entering information, the system provides a claim confirmation that includes the claim number.

            What's in It

            Component Name

            Component Type

            What It Does

            What It Calls

            setProductCodes

            Set Values

            Sets the product codes of the selected policy.

            None

            setPolicyId

            Set Values

            Sets the policy ID of the selected policy.

            None

            getPolicyNumber

            Omnistudio Data Mapper Extract Action

            Retrieves the policy details.

            insClaims_ReadPolicyProperty_FSCClaimFNOLOS

            enterDetailsofAccident

            Step

            Displays the screen for the user to enter incident information.

            None

            lookupClaimElements

            Matrix Action

            Finds the elements of the type of claim the user chose.

            None

            createClaimFSC

            Integration Procedure Action

            Creates the initial claim record.

            createPropertyClaimProcessFSC

            propertyDamages

            Step

            Displays the screen for the user to enter property damage information.

            None

            getInsuredItems

            Remote Action

            Finds and returns insured items and insured parties from a policy

            InsPolicyService:getInsuredItems

            transformForScheduledItems

            Data Mapper Transform Action

            Transforms the insured item data.

            Trans_getSelectedItemsData_claimsOS

            propertyDamangedetailsStep

            Step

            Displays the screen to enter property damage information.

            None

            createDamagedProperty

            Integration Procedure Action

            Transforms the property damage information and then calls InsClaimService:createUpdateClaim to update the information in the claim record.

            AddFirstPartyPropertyToClaim

            createScheduledItems

            Integration Procedure Action

            Transforms the scheduled item information and then calls InsClaimService:createUpdateClaim to update the information in the claim record.

            AddScheduledItemToClaim

            otherPropertyDamages

            Step

            Displays the screen to enter information about other property damages.

            None

            InjuryLineItems

            Step

            Displays the screen to enter information about other injuries.

            None

            evidence

            Step

            Displays the screen to enter information about a police report, if any.

            None

            setClaimName

            Set Values

            Sets values of the claim name.

            None

            updateClaimName

            Data Mapper Post Action

            Updates the initial claim record with all the information.

            Ins_UpdateClaimName

            evaluateClaimProductRules

            Integration Procedure Action

            Calls InsClaimCoverageService:invokeProductRules to evaluate rules for property FNOL claims.

            propClaimRuleEvaluateService

            setAdjustorRules

            Set Values

            Setting the claim rules from the previous step.

            None

            getClaimNumber

            Data Mapper Extract Action

            Extracts the Claim ID for the policy.

            insClaim_ReadFSCClaimByClaimId_FNOLOS

            claim

            Step

            Displays a confirmation for the claim that is created.

            None
             
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