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          Show Optional Coverages Based on User Profiles

          Show Optional Coverages Based on User Profiles

          Control which users can see optional coverages with profile-based eligibility rules. For example, when a Customer Service Representative creates an auto insurance quote, show the Rental Car coverage as available for selection. But when a Guest user creates a quote, don’t show the Rental Car coverage as an option.

          Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with the Insurance Industries managed package.

          How: Create an expression for an Eligibility optional coverage rule with the ​USER_PROFILE​ parameter. For example, to show an optional coverage as available for the Customer Service Representative profile, use this syntax in the expression.

          USER_PROFILE = 'Customer Service Representative'
           
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