You are here:
Order Prioritization
Dynamic Revenue Orchestrator (DRO) processes the submitted orders based on their priority levels—High, Default, or Bulk.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions of Agentforce Revenue Management |
High-priority orders give you the option to bypass the regular queue of default order processing, so you can expedite a few orders and don't have to wait in line with the standard, day-to-day orders. This option is particularly useful for urgent requests, where timely processing is crucial. Default orders are the routine orders that are processed in the order they're received, following the standard procedures and timelines. The bulk priority setting is suitable for cases where orders are submitted in large batches and their fulfillment isn't time-sensitive. To submit orders to DRO for fulfillment, use the Submit Sales Transaction invocable action. Select the desired order processing priority by using the fulfillmentPriority parameter in the invocable action.
High-Priority Order Limit and Management
The limit value for high-priority orders, set by the DroHighPriorityTxnLimit org value, determines the maximum number of high-priority orders that can be submitted within an hour. After the limit is reached, you can process any additional orders with the default priority level or reject them. Use the priorityLimitAction parameter in the Submit Sales Transaction invocable action to specify which action to take. See Dynamic Revenue Orchestrator Limits.
In the health insurance industry, high-priority orders, such as emergency approvals for critical procedures, for example, surgeries or transplants, are processed immediately to make sure that patients receive the necessary medical care without delay. Default orders, which include individual policy issuance, are handled within a standard timeframe for single policy purchases by individuals. Bulk claims processing involves the settlement of claims from healthcare providers or hospital chains, and these claims are typically processed in batches.
