Use case: Providing Upselling Assistance

Using the Recommend Products to Upsell action and Product Recommendations topic, a telesales reps can upselling recommendations while they're taking orders. The recommendation are based on the insights from historical visit and order data, and includes the top 10 products, and sales pitch for each of the products.

• Create Prompt Template: Recommend Products to Upsell
  The Provide Upselling Assistance prompt template recommends top 10 products that a telesales rep can upsell. The recommendation also includes sales pitch for each product.
• Create Agent Action: Recommend Products to Upsell
  The Provide Upselling Assistance action recommends the top 10 products, which includes each product’s sales pitch. The recommendations are based on the insights from historical visit and order data.
• Create Agent Topic: Product Recommendations
  The Product Recommendations topic uses the Recommend Products to Upsell action to give telesales reps recommendations for upselling while they're taking orders.