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            Turn on Chatter Feed Tracking in Public Sector

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            Turn on Chatter Feed Tracking in Public Sector

            Enable Chatter feed tracking so that users and constituents can collaborate and stay informed about applications, pending tasks, and workflow processes.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To view the feed tracking Setup page: View Setup and Configuration
            To customize fields tracked in feeds: Customize Application

            With Chatter feed tracking, users can follow updates to records in a feed on the record page. For example, enable feed tracking on the Business License Application, Individual Application, and Regulatory Code Violation objects so that application reviewers can easily see updates to license and permit applications and to violations that are found during inspections. Constituents can use the Chatter feed on your public portal to seek more information from a reviewer or a compliance officer.

            Note
            Note By default, Chatter feed tracking is enabled for the Case Owner and Priority fields on Cases, another object whose records are helpful for Public Sector users to follow. If desired, customize which Cases fields are tracked.
            1. From Setup, in the Quick Find box, enter Feed Tracking and then select Feed Tracking.
            2. In the list of objects, select Business License Application.
            3. Select Enable Feed Tracking.
            4. Select up to 20 fields to track.
            5. Save your changes.
            6. Repeat for Individual Application, Regulatory Code Violation, and any other objects that meet your needs.

            See Also

             
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