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            Share Decision Explanations with Constituents

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            Share Decision Explanations with Constituents

            Give constituents insights into the reasoning behind application decisions in your Public Sector (formerly Public Sector Solutions) Experience Cloud site.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To create, customize, and publish an Experience Cloud site: View Setup and Configuration AND Create and Set Up Experiences

            Share your reasoning for decisions with constituents for these objects.

            • Individual Application
            • Business License Application
            • Account

            Add the Explainability Action Log component to the application pages in your portal so that constituents can see the explanations for their application status.

            1. From Setup, in the Quick Find box, search for Digital Experiencesand select All Sites.
            2. Click Builder for your site.
            3. Go to the record detail page for the Individual Application object.
            4. Click Components icon, scroll to the Explainability Action Log, and drag it to the editable content region of the page.
            5. Repeat these steps to add the Explainability Action Log component to the Business License Application or Account page.
            6. Publish your changes.
             
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