Provide Insights into Policy Decisions in Public Sector

Give Public Sector reviewers insights into fee calculations, eligibility determinations, and benefit calculations so they can share the rationale behind application decisions with constituents. For example, consider the constituent who applied for a permit to open a salon at their residence. They're thrilled when they're granted the permit, but they notice that they were charged more than the base fee documented on the city's permitting website, so they call to ask about the discrepancy. With Decision Explainer, the application reviewer can see the application's history, the expression set that was used to evaluate it, and tell the constituent why they were charged an additional fee.

To set up Decision Explainer, create the records for each object and business rule, and give application reviewers access to decision logs on application record pages. Use these Decision Explainer objects to store and locate the metadata associated with every business rule.

• Create Application Subtype Definitions
  Define the types of applications used in your Decision Explainer entities, such as a licensing application or a permit application.
• Create Business Process Type Definitions
  Define the types of business processes that are applied in your Public Sector (formerly Public Sector Solutions) rule, such as approving an application for an individual or for a business.
• Create Explainability Action Definitions
  Define where the metadata for your Decision Explainer business rules are stored in Public Sector (formerly Public Sector Solutions).
• Create Explainability Action Versions
  Define and store versions of the explainability actions used by your Decision Explainer business rules in Public Sector (formerly Public Sector Solutions).
• Integrate Business Rules Engine with Decision Explainer
  Make your form and business rule available to Decision Explainer so that reviewers in Public Sector (formerly Public Sector Solutions) can access decision logs.
• Add the Decision Explainer Log History Component to Application Record Pages
  Add the Decision Explainer Log History component to the appropriate Lightning record pages so that application reviewers can see an application's decision explanations.
• Share Decision Explanations with Constituents
  Give constituents insights into the reasoning behind application decisions in your Public Sector (formerly Public Sector Solutions) Experience Cloud site.