Note Public Sector Solutions is now Agentforce Public Sector. You may see references to Public Sector Solutions in Salesforce applications and documentation.
Set Up User Profiles for Public Sector Create profiles for the intake officers, application reviewers, inspectors, and other employees who use Public Sector (formerly Public Sector Solutions).
Create Roles for Public Sector Users Define roles for users to control their access to org data based on job responsibilities and the reporting structure of your agency.
Create Users for Public Sector Create user records for the intake officers, inspectors, reviewers, and other department and agency employees who use Public Sector (formerly Public Sector Solutions).
Protect Sensitive Data with Salesforce Shield Safeguard sensitive data, comply with industry regulations, monitor usage, and prevent malicious activity while allowing full functionality in Public Sector (formerly Public Sector Solutions). Make sure that you have the Salesforce Shield add-on to use this feature.
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