Build a Benefit Assistance Experience Cloud Site in Public Sector

To help you build a benefit assistance portal for your constituents, Public Sector provides an Experience Cloud site template with preconfigured pages. In addition to a home page and pages for login, self-registration, changing a password, and forgotten passwords, the Benefit Assistance Experience Cloud site template includes these pages:

• Benefits
• Complaints
• Care Plans
• Tasks
• Applications

You can customize the pages at any time in Experience Builder.

• Benefit Assistance Site Prerequisites
  Before you create a benefit assistance site from the Experience Cloud site template, complete the prerequisites.
• Create an Experience Cloud Site from the Benefit Assistance Template
  Use a template to create an Experience Cloud site where constituents can apply for benefits and file complaints.
• Customize the Pending Recertification List for Constituents
  On your Benefits page, customize the Record List component in the Pending Recertification tab. Pin the list view that constituents need and disable list properties and actions that aren’t useful to them.