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            Data Requirements for Caseworker Productivity Analytics

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            Data Requirements for Caseworker Productivity Analytics

            Understand the data that caseworker productivity analytics uses in your Public Sector (formerly Public Sector Solutions) org.

            Required Editions

            View supported product editions.

            Public Sector provides caseworker productivity analytics for two specific applications: Benefit Management and Investigative Case Management, with varying data requirements for each.

            Data Requirements for Benefit Management

            The Workload Management Analytics and Case Analytics dashboards show metrics, charts, and widgets based on two datasets, PSS Benefit Management and PSS Workload Management, and two recipes, PSS Trending Recipe and PSS Workload & Benefits Management Recipe.

            The datasets and recipes use information stored in these objects.

            • Account
            • Benefit
            • Benefit Assignment
            • Benefit Disbursement
            • Care Plan
            • Case
            • Goal Assignment
            • Goal Definition
            • Individual Application
            • Party Relationship Group
            • Program
            • Program Enrollment
            • Public Complaint
            • Referral

            Make sure that the objects have records to populate the metrics, charts, and widgets in the dashboards.

            Data Requirements for Investigative Case Management

            The Workload Management Caseworker Productivity and Case Analytics dashboards show metrics, charts, and widgets based on the PSS Workload Management dataset, and two recipes, PSS Trending Recipe and PSS Workload & Benefits Management Recipe.

            The dataset and recipes use information stored in these objects.

            • Account
            • Case
            • Complaint Case
            • Individual Application
            • Referral
            • User

            Make sure that the objects have records to populate the metrics, charts, and widgets in the dashboards.

             
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