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            Complaint-To-Case Conversion Subagents and Agent Actions

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            Complaint-To-Case Conversion Subagents and Agent Actions

            The Complaint-To-Case Conversion subagent helps complaint intake officers to convert a public complaint to a case. It analyzes the complaint and suggests linking it to existing open cases with similar attributes like keywords and perpetrators. If no suitable existing case is found, then it facilitates the creation of a new case, ensuring all relevant information from the original complaint is carried over.

            Required Editions

            View supported product editions.

            Here’s a quick look at the agent actions included in the subagent, and the related flows and prompt templates that serve as reference actions.

            Action

            Reference Action

            Description

            Find Cases with Common Perpetrators

            Flow: Find Similar Cases By Perpetrator

            Finds cases from a list of cases that share at least one common perpetrator with the provided public complaint.

            Create Case from Public Complaint

            Flow: Create Case from Public Complaint

            Creates a case from a public complaint. Then, creates a complaint case that links the public complaint to the case.

            Add Complaint Related Participants to Case

            Flow: Add Complaint Related Participants to Case

            Creates case participant records based on the complaint participant records for a complaint associated with the case.

            Find Complaint Participants Related Only to Public Complaint

            Flow: Add Complaint Related Participants to Case

            Finds complaint participant records that are related to the public complaint but not related to the case.

            Find Regulatory Code Violations Related Only to Public Complaint

            Flow: Find Regulatory Code Violations Related Only to Public Complaint

            Finds regulatory code violation records that are related to the public complaint and not related to the case.

            Link Public Complaint to Case

            Flow: Link Public Complaint to Case

            Creates a complaint case record to link the public complaint to the case.

            Add Complaint Related Regulatory Code Violations to Case

            Flow: Add Complaint Related Regulatory Code Violations to Case

            Creates regulatory code violation records for a case based on the regulatory code violation records for a complaint associated with the case.

            Add Complaint Related Custody Items to Case

            Flow: Add Complaint Related Custody Items to Case

            Creates custody item relation records for a case based on the custody item relation records for a complaint associated with the case.

            Find Cases With Similar Descriptions

            Prompt Template: List IDs of Similar Cases

            Finds cases with descriptions that match the complaint summary and have a score of 0.7 or more.

            Customize the subagent, actions, and flows available out of the box, or use them as reference to build your own components to give the agent the required capabilities to assist in your complaint-to-case conversion process.

             
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