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            Configure and Use Action Launcher in Public Sector

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            Configure and Use Action Launcher in Public Sector

            Give users easy access to the screen flows, Omniscripts, and quick actions that they use the most in one convenient component.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To set up Action Launcher: Customize Application AND Industry Service Excellence
            To use Action Launcher: Industry Service Excellence

            Help intake agents, application reviewers, caseworkers, and others work efficiently by putting frequently used actions in the Action Launcher Lightning web component, which you can add to any record detail page. For example, add the complaint intake flow, the referral intake flow, and the Email and Log a Call quick actions to Person Account pages. Caseworkers can quickly start connecting a constituent to an assistance program, document phone conversations, and send an email to the constituent in context while working with the constituent's person account record.

            See Also

             
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