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            Configure and Use Service Process Studio in Public Sector

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            Configure and Use Service Process Studio in Public Sector

            Create robust start-to-finish processes to automate agencies' responses to service requests from constituents, from intake to resolution.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To set up Service Process Studio: Customize Application AND Industry Service Excellence
            To use Service Process Studio: Industry Service Excellence

            With Service Process Studio, you can design complex processes that automate the process of responding to service requests from constituents. Use data attributes, Omniscript forms, Apex classes, and record-triggered flows to create automation to quickly and reliably process service requests, such as updating a constituent's address. You can even use integration definitions to use data from external systems in your service processes.

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