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            Considerations for Complaint Management with Agentforce

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            Considerations for Complaint Management with Agentforce

            Learn about some key factors that affect the agent’s behavior when customized for complaint management.

            Required Editions

            View supported product editions.
            • The Email Complaint Participant flow uses the Send Email flow action to send emails to complainants and perpetrators. Each licensed org can send single emails to a maximum of 5,000 external email addresses, or recipients, per day. A day is based on Greenwich Mean Time (GMT). After you’ve sent 5,000 external emails in a day, the agent can’t send new emails to complaint participants until the next day. See Flow Core Action: Send Email.
            • The Complaint Resolution subagent requires data from the Public Complaint and Regulatory Code objects in Data 360. The Complaint-to-Case subagent requires data from the Case object.

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