Data 360 for Public Sector

Note Public Sector Solutions is now Agentforce Public Sector. You may see references to Public Sector Solutions in Salesforce applications and documentation.

Here are a few use cases for Data 360 in the public sector:

Benefit Management

Unify eligibility data from multiple systems to better understand constituent needs, deliver personalized services, evaluate program eligibility, and identify inconsistencies or potential fraud.

Talent Recruitment Management

Aggregate applicant history in Salesforce with employee performance and pay history from other systems to evaluate the quality, performance, and longevity of hires.

Investigative Case Management

Aggregate investigative case and complaint information in Salesforce for a constituent, along with additional data from external sources, such as the previous cases or complaints managed by other agencies, for efficient analysis and insights, improving caseworker productivity and decision-making.

Note Data 360 for Public Sector is available with the Public Sector Einstein 1 for Service Edition edition. For details, contact your Salesforce account executive.

If you're new to Data 360, start with these resources:

• Data 360 Features and Learning Path
• Data 360 Glossary of Terms
• Connect Your Salesforce CRM Orgs to Data 360
• Salesforce Trailhead: Learn How Data 360 Works

• Set Up Data 360 for Public Sector
  Before you ingest Public Sector (formerly Public Sector Solutions) data into Data 360, you must set up and configure Data 360.
• Connect Your Public Sector and Data 360 Orgs
  After you set up a Data 360 org, connect Data 360 to your Salesforce org that has the Public Sector (formerly Public Sector Solutions) data.
• Enable Object and Field Permissions for Public Sector Objects
  To ingest data from your Salesforce org with Public Sector (formerly Public Sector Solutions) into Data 360, add the View All Records and Read permissions for the Public Sector objects and fields to the Data 360 Salesforce Connector permission set.
• External Data Ingestion into Data 360
  To ingest constituent data into Data 360, connect your external data source to Data Cloud. For example, you can bring in past case and complaint data from other agencies and aggregate it with the investigative case and complaint information in Salesforce for efficient analysis and insights.
• Set Up and Deploy Public Sector Data Kits
  Use the Public Sector data kit as a starting point for your implementation of Data 360. Data kits contain Data 360 components, such as data model objects and data streams. To deploy these components in the Data 360 org, set up the data kit, and then deploy the data streams.
• Analytics and AI-Driven Insights with Data 360 for Public Sector
  Integrate and unify data from multiple sources and create comprehensive constituent and employee profiles with the Salesforce Data 360 features. With data ingestion, data unification, and real-time processing, streamline case management, benefit applications, and public safety efforts.