Use CRM Analytics to gain intelligent insights that help licensing and permitting
agencies improve departmental productivity and constituent satisfaction, and to gain insights into
caseloads, case trends, community impact, and caseworker efficiency.
Public Sector Solutions provides these CRM Analytics apps.
Analytics for Licenses, Permits, and Inspections
The Analytics for
Licenses, Permits, and Inspections app to gain intelligent insights that help your agency
improve departmental productivity and constituent satisfaction. It includes these
dashboards.
Compliance Insights
Executive Summary
Department Summary
Account Insights
Caseworker Productivity App
The Caseworker Productivity App helps
you monitor case worker performance and assess the impact of your benefit programs in the
community. It includes these dashboards.
Workload Management Analytics
See caseloads, case trends and distribution, performance, and community impact. Use the
analytics to make staffing decisions, improve the team’s productivity and efficiency, and meet
service-level agreements (SLAs). Prioritize cases based on community impact and allocate
resources to assistance programs based on the amount or quantity of benefits disbursed.
Case Analytics
See how long it takes to process cases to help ensure that you meet SLA requirements.
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