Constituent Agent for LPI Assistance with Agentforce

The Constituent Agent for LPI Assistance is an AI-powered bot designed for your License and Permit portal. It assists constituents by answering questions about regulations and guiding them through the preapplication processes to identify the correct authorizations needed.

The agent uses these technologies to assist users:

• Retrieval Augmented Generation (RAG): The agent answers constituent FAQs by retrieving information directly from your agency’s unstructured policy manuals. You provide these documents to the agent through the Agentforce Data Library. This process makes sure that the agent's answers are grounded in your specific, approved policy content.
• Business Rules Engine (BRE): The agent assesses constituent needs to determine which licenses and permits apply to their situation. It uses logic that you configure to evaluate user responses against your regulatory criteria.

Public Sector provides a prebuilt Licensing, Permit, and Inspection (LPI) Subagent. This subagent includes the necessary actions and prompt templates to turn on the agent to answer questions about permit discovery and assess constituent needs.

• Constituent Agent for LPI Assistance Actions
  Review the actions, flows, and prompt templates included with the Licensing, Permit, and Inspection (LPI) Subagent.
• Considerations for Constituent Agent for LPI Assistance
  Review these considerations before setting up the LPI Assistance Agent.
• Configure Prerequisites for Constituent Agent for LPI Assistance
  Before you set up the agent to assist constituents, complete these prerequisites.
• Set Up the Constituent Agent for LPI Assistance
  Set up and deploy the Constituent Agent for LPI Assistance on your Experience Cloud site. Configure the required licenses, prepare your policy manuals, and deploy the agent to your License and Permit portal.