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          Provider Search

          Provider Search

          Set up provider search and help caseworkers find suitable providers who can deliver services to constituents and take actions on the providers. The search experience that caseworkers need varies by the provider type, the information they need to act, and the relevant actions that they can take. Use the Criteria-Based Search and Filter features to design varied provider search experiences by configuring the required search criteria, result fields, and actions for each experience. Customize the predefined provider search configuration or create your own configuration based on it.

          Required Editions

          View supported product editions.
          • Set Up Provider Search
            Run a Data Processing Engine definition to compile provider data in one searchable object, and configure your searchable object setup. Select the fields that constitute your search criteria and that appear in the search results. Define how caseworkers can group and sort results, and specify distance filters to constrain search results to a certain proximity. Configure flows, Omniscripts, or Lightning web components as actions that caseworkers can apply to providers in search results.
          • Search for Providers
            Search for a provider from the Benefit Assignments related list or from a Lightning page. Specify search criteria, group and sort search results, and then select the best match for your constituent.
           
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