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            Set Up the Constituent Agent for LPI Assistance

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            Set Up the Constituent Agent for LPI Assistance

            Set up and deploy the Constituent Agent for LPI Assistance on your Experience Cloud site. Configure the required licenses, prepare your policy manuals, and deploy the agent to your License and Permit portal.

            Required Editions

            1. Create and activate the agent.
              1. From Setup, in the Quick Find box, enter Agents, and then select Agentforce Agents.
              2. Select Create from Template and select Agentforce Service Agent.
              3. Add the Licensing, Permit, and Inspection (LPI) subagent.
                Click New, and select Add from Asset Library.
              4. Search for and select the Licensing, Permit, and Inspection (LPI) subagent, and then click Finish.
              5. Activate the agent.
            2. Set up user access for the Digital Agent user.
              The agent runs in the context of the Digital Agent user.
              1. Assign the AgentforceForPublicSectorPslForAIAgents permission set license to the Digital Agent user.
            3. Deploy the agent to your Experience Cloud site.
              1. From the Experience Builder, add the Embedded Messaging component to your License and Permit portal.
              2. Route conversations to your agent by creating an inbound Omni-Channel flow.
              3. In the flow's Route Work action, select Agentforce Service Agent as the type and select your specific LPI agent.
             
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