Build a Social Insurance Experience Cloud Site in Public Sector

To help you build a social insurance portal for your constituents, Public Sector provides an Experience Cloud site template with these preconfigured pages and components.

• Injured workers can access the File a Claim flow on the Claims | File a Claim page.
• Workers can find filed claims and track their status in a list view on the Claims | View Claims.
• Employer representatives can also find filed claims in the list view on the Claims | View Claims page. To verify a claim, they use the Respond action for the claim to start the Respond to Claim flow.

• Social Insurance Site Prerequisites
  After you set up the social insurance claim flows, prepare your social insurance Experience Cloud portal by completing these prerequisites.
• Configure Sharing Settings for Social Insurance
  To determine the level of access that users have to each others’ data, review and edit the org-wide default sharing settings for the social insurance objects in Public Sector (formerly Public Sector Solutions).
• Create an Experience Cloud Site for Social Insurance Benefits
  Use a template to create an Experience Cloud site where constituents can file and track claims for social insurance benefits.