Uploading Files to Amazon S3 from Salesforce

Considerations for Uploading Files

• You can upload up to 10 files at a time, with a maximum size of 10 GB per file. This is a soft limit.
• You can’t upload or preview files on a mobile device.
• By default, you can only initiate file upload from these locations:
  • Add Files button
  • Attachment icon in a Chatter Feed or Comment
  • Upload Files button on Files Home, Files in Related List, Notes & Attachments in Related List, and the Document Checklist Item Details page and Related List.
  • Custom Omni Input element - External Upload.
    

    Note Add the custom Omni input element, External Upload, to an Omniscript so that users can upload files to Amazon S3 buckets.
• To upload files from any other feature or location, you can develop your own custom component by using the File Upload APIs.
• File upload from the Lightning File Upload component is not supported.
• File upload from the Asset Library is not supported.

Example: Upload a File from Files Related List on a Case

To upload a file to Amazon S3 from Related list on a case record:

1. From the App Launcher, find and select Cases.
2. Select a case and click Related.
3. Under Files, click Add Files.
4. In the Select Files window, click Upload Files.
5. Select the file to be uploaded.
6. Click Add.

The file is uploaded to the configured Amazon S3 bucket. If the admin has retained the standard configuration, then the files are stored under:

Upload path for files related to a record: __sfdcroot__/{ObjectName}/{RecordId}/

Upload path for other files: __sfdcroot__/users/{UserId}/