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            Use Case Analytics in Public Sector

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            Use Case Analytics in Public Sector

            Gain insights into how long it takes to process a case and help ensure that you meet service-level agreement requirements.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To access cases: Public Sector Access
            To view the Case Analytics dashboard: CRM Analytics Plus User AND TCRM for Public Sector User permission sets
            1. From the App Launcher, find and select Cases.
            2. Select a record.
            3. Use the charts in the Case Analytics dashboard to answer these questions:
              • How many days has the case spent in each status?
              • How many days have been spent to process the case?
             
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