Build a License and Permit Experience Cloud Site in Public Sector

To help you build a license and permit portal for your constituents, Public Sector provides a site template with preconfigured pages. In addition to a home page and pages for login, self-registration, changing a password, and forgotten passwords, the Licenses And Permits Experience Cloud site template includes these pages:

• Assess your License or Permit Needs
• Apply for a License or Permit
• Renew a License or Permit
• Permits
• Search for License or Permit Holder
• File a Complaint
• My Complaints
• My Applications and Licenses
• View Inspection History

Public Sector also provides Lightning web components to use on some of the pages. For example, add a component that allows constituents to apply for a license or permit to the Apply for a License or Permit page. The components are available from the Public Sector process library on GitHub.

Finally, create or customize pages to show applicants their inspection history, fee payment history, and application approval history; their application records; their complaints; and permit requirements for business types.

• License and Permit Site Prerequisites
  Before you create a license and permit site from the Experience Cloud site template, complete the prerequisites.
• Create an Experience Cloud Site from the Licenses and Permits Template
  Use a template to create an Experience Cloud site where constituents can apply for licenses and permits, file complaints, view their inspection history, and more.
• Add License and Permit Components to Site Pages
  Give constituents the ability to apply for licenses and permits, renew licenses and permits, file complaints, and more by adding dedicated Lightning components to your Experience Cloud site.
• Configure the View Inspection History Page
  Use the Inspection History component to show constituents the details of inspections associated with their business.
• Configure the View Fee Payment History Page
  Give constituents insight into the regulatory transaction fees associated with their applications and inspections.
• Show License, Permit, Application, and Application Draft Records on Tabs
  Show constituents lists of their issued licenses and permits as well as their application records on your Experience Cloud site.
• Show the Approval History on Application Pages
  Let constituents easily see which applications were approved or rejected by adding a related list to application pages on your license and permit site.
• Show Permit Requirements on the Constituent Portal
  Show the permits that are required for a business type, including details about permit dependencies.
• Show Complaints on the License and Permit Site
  Show constituents a list of complaints that they've filed.