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            Manage Complaints in Public Sector

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            Manage Complaints in Public Sector

            Review public complaints related to inspections and assessments, see their supporting documents, and schedule a visit to investigate the concern.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To work with public complaints related to inspections and assessments: Public Sector Access
            To create visits: Industries Visit OR Public Sector Access OR Public Sector Field Access

            When a constituent reports a concern in the community, record information about the concern in a public complaint record. To streamline the process of collecting the information, set up a public complaint guided intake flow.

            The public complaint record includes the details of the reported issue and any supporting documents or images. Depending on your configuration, the complaint record can also include related regulatory code violations and violation enforcement actions. Schedule a visit from the complaint record so that an inspector can investigate the concern.

            1. From the App Launcher, find and select Public Complaint.
            2. From a list view, select a complaint.
            3. To view the attachments for the complaint, from the Files related list, select a file.
            4. If your admin has configured it, check related information such as visits, regulatory code violations, and violation enforcement actions from a single tab in the complaint record.
            5. If necessary, create a visit: Click the action menu for Visits and select New.
            6. Select the appropriate Status for the complaint.

            See Also

             
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