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          Personas and Permissions Sets for Transaction Management

          Personas and Permissions Sets for Transaction Management

          Transaction Management offers specific permission sets for different users involved in creating and managing sales transactions.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud where Transaction Management is enabled
          Important
          Important Assign permission sets to users before they create quotes or orders. If a user creates a quote without the required permissions, the system permanently assigns a non-Agentforce Revenue Management pricing type to the quote. Adding the correct permissions after creating the quote doesn't change the pricing type. The user must create a new quote after receiving the correct permissions.

          Create Users and Profiles

          To begin, create users for Transaction Management. Then assign users the appropriate permission sets. To help you plan, refer to the Transaction Management Personas table.

          When you create a user, you must also assign a profile. Profiles define default settings for users. Some organizations create their own profiles, while others choose to use profiles included with Salesforce.

          Remember, users can have only one profile, but can have many permission sets assigned to them.

          Transaction Management Personas

          Multiple users who work in various capacities within an organization can use and manage Transaction Management.

          Persona Description
          Transaction Management Admin

          The admins perform these tasks.

          • Enable Quote and Order Capture.
          • Customize page layouts.
          • Customize components in Lightning App Builder.
          • Enable features.
          Sales Rep Sales reps browse catalogs, create quotes, and place orders.
          Sales Operations Rep Sales operations reps assetize orders and amend, renew, and cancel orders using Asset Lifecycle Management.
          Note
          Note Non-admin users may encounter a FieldUndefined error (RelatedRevenueTransactionErrorLogs) when accessing quote line items. For troubleshooting steps, see Non-Admin Users Error Accessing Quote Line Items.

          Transaction Management Permission Sets and Licenses

          Manage sales transactions easily and securely by using permission sets that use the Revenue Cloud User permission set license. Permissions are added so that specific user personas can complete the work for their role.

          The Revenue Cloud User permission set license provides access to product configuration, quotes, orders, and asset lifecycle management.

          Permission Set Quote and Order Capture Admin Sales Rep Salesforce Operations Rep
          Assetize Order Yes
          CalculatePrices API Yes Yes Yes
          CalculateTaxes API Yes Yes
          Create Orders from Quotes Yes Yes
          CreateContract API Yes Yes
          InitiateAmendment API Yes
          InitiateCancellation API Yes
          InitiateRenewal API Yes
          PlaceOrder API Yes Yes
          Price and Tax Calculation for Quoting Yes
          ProductAndPriceConfiguration API Yes Yes Yes
          ProductImport API Yes Yes Yes
          Document Builder User Yes Yes Yes
           
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