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Agentforce Revenue Management Billable Usage Types
Usage of certain Agentforce Revenue Management features impacts your event credit consumption. For more information on how usage is billed, refer to your contract or contact your account executive.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer editions |
Event Credit Usage
When you purchase a Agentforce Revenue Management license, revenue events are granted upon activation of the contract. You can use these granted events according to the contract length, without any daily or monthly limits.
Event credit usage applies to Agentforce Revenue Management features.
Agentforce Revenue Management calculates event credit usage based on user type.
- External Users: Users who process, query, or analyze records by using APIs or from Experience Cloud sites.
- Internal Users: Users who process, query, or analyze records from Salesforce Lightning Experience or Salesforce Flow.
- B2B Commerce Users: Users who interact with a Salesforce B2B Commerce storefront to perform commerce actions, such as purchasing products or amending, renewing, and canceling subscriptions.
| Usage Type | Description | Internal Users | External Users | B2B Commerce Users |
|---|---|---|---|---|
| Pricing | Usage is calculated based on the invocation of Pricing APIs that lead to a successful pricing attempt. A pricing API call is deemed as successful even if certain lines in a transaction aren’t priced, which can happen due to misconfiguration or inability to get relevant price information. A pricing API call is successful when an attempt is made to price a line item and when the price is calculated and returned or an error code is logged. |
Not Billed | Billed | Not Billed |
| Configuration | Usage is calculated based on the invocation of Configuration APIs through the user interface or through headless integration. | Not Billed | Billed | Not Billed |
| Create Quotes | Usage is calculated based on the number of Agentforce Revenue Management quote records created by using Agentforce Revenue Management APIs. A quote is considered a Agentforce Revenue Management quote if it has the Revenue Lifecycle Management application usage assignment. |
Not Billed | Billed | Not Billed |
| Create Orders | Usage is calculated based on the number of Agentforce Revenue Management order records created by using Agentforce Revenue Management APIs. An order is considered a Agentforce Revenue Management order if it has the Revenue Lifecycle Management application usage assignment. |
Not Billed | Billed | Not Billed |
| Manage Contracts | Usage is calculated based on the number of Agentforce Revenue Management contract records. A contract is considered a Agentforce Revenue Management contract if it has the Revenue Lifecycle Management application usage assignment. |
Not Billed | Billed | Not Applicable |
| Orchestrate Orders | Usage is calculated based on the number of orders submitted to Dynamic Revenue Orchestrator with the Revenue Lifecycle Management usage type. | Billed | Billed | Not Applicable |
| Manage Invoices | If you have only the Agentforce Revenue Management Advanced license, usage is calculated based on the Invoice records that are created. If you have the Agentforce Revenue Management Billing license, usage is calculated based on the positive amount of all the posted Invoice Line records that are created. Credits aren't reversed if you post invoices and void them later. |
Billed | Billed | Billed |
