Microsoft 365 Integration Troubleshooting Guide

Tips for troubleshooting issues that may occur when you integrate Microsoft 365 with Salesforce Contracts.

• Why Can't I Add a Line in a Section in a Microsoft 365 Document?
  When you create a new line Microsoft 365 Word by using Shift+Enter, the result is an uneditable line.
• Why Can’t I Edit the Document Template in Microsoft 365?
  Document templates with tokens created in Microsoft Word can’t be edited directly in Microsoft 365 due to lack of feature parity.
• Why Can’t I Create or Edit a Contract using Microsoft 365 Word?
  To create or edit a contract using Microsoft 365, you must enable the View Setup and Configuration setting for your user profile.