You are here:
Compare Lightning Knowledge with Classic Knowledge
Review the differences between Knowledge in Salesforce Classic and Knowledge in Lightning Experience.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
Important
To maintain access to Knowledge, you or your admin must run the Lightning Knowledge Migration Tool before June 1, 2025. All orgs are required to migrate from Classic Knowledge to Lightning Knowledge.
Lightning Knowledge has changed the way Knowledge works in Salesforce. For example, standard record types replace article types, and the Knowledge component for Lightning Service Console replaces Knowledge One for the Service Console in Salesforce Classic.
Let’s compare Knowledge in Salesforce Classic and Lightning Experience.
| Feature | Classic Knowledge | Lightning Knowledge |
|---|---|---|
| Access and permissions | CRUD, profile permissions, page layouts, and custom article actions per public group | CRUD, profile permissions, and page layouts |
| Files | Files are attached in custom file fields | Files are stored in the standard Files object and attached in the Files related list |
| Object home | Knowledge One and Article Management tab | Knowledge home page with list views |
| Page layouts | Fields only, per article type and user profile | Fields, actions, and related lists, per record type and user profile |
| Record home (articles) | Custom record home | Default Record Home and Record Home that is configurable via the Lightning App Builder |
| Setup | Salesforce Classic Setup | Lightning Knowledge Setup |
| Sharing | Sharing by data category | Standard Salesforce sharing is also available |
| Types of articles | Article Types | Standard Record Types |
| Use Knowledge in the console | Add Knowledge One to the Service Console | Add the Lightning Knowledge component via the Lightning App Builder |
Did this article solve your issue?
Let us know so we can improve!
