With topics on articles, you can classify and search articles by assigning topics. Topics can be added from the article view and detail pages. Suggested topics, which are only supported in English, are terms extracted from the article, so that they are more concrete and precise than a data category assignment. When searching, topics can be used to index the article, so the matched articles are more relevant to keyword searches.
|Available in: Salesforce Classic|
Salesforce Knowledge is available in Performance and Developer Editions and in Unlimited Edition with the Service Cloud.
Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, and Unlimited Editions.
|To enable topics:||“Customize Application”|
Contrary to data categories, topics added to an article are not transferred to the same article in another language.
Topics for articles are enabled for each article type.
- From Setup, enter Topics for Objects in the Quick Find box, then select Topics for Objects.
- Click the article type name where you want to enable topics.
- Check Enable topics.
- Select which fields you want to use for suggestions.
- Click Save.
- Via profile or permission set, under System Permissions, define which agents can assign, create, delete, and edit topics.