When the Validation Status field is enabled on the Knowledge Settings page, you can create picklist values that show the state of the article. For example, values could be Validated, Not Validated, or Needs Review.
|Available in: Salesforce Classic|
Salesforce Knowledge is available in Performance and Developer Editions and in Unlimited Edition with the Service Cloud.
Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, and Unlimited Editions.
|To create or change validation status picklist values:||“Customize Application”|
Validation status picklist values aren’t retained when you export articles for translation. Articles with picklist values can be imported, however, and their values are retained as long as the values exist in your organization.
- On the picklist edit page, click New to add new values to the validation status field. You can also edit, delete, reorder, and replace picklist values.
When you replace a picklist value, the system replaces it in all versions of the article, including any archived versions.
- Add one or more picklist values (one per line) in the text area.
- To set the value as the default for the picklist, be sure to select the Default checkbox.
- Click Save.