Loading
Salesforce now sends email only from verified domains. Read More
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Run the Lightning Sync Connection Test for Google Users

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Run the Lightning Sync Connection Test for Google Users

            Run the Lightning Sync connection test to confirm whether you and your IT pros have set up Lightning Sync successfully. Or, run the connection test if Lightning Sync was syncing your reps’ items successfully, but suddenly stops.

            Required Editions

            Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app
            Available to set up from: Salesforce Classic and Lightning Experience
            Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform
            User Permissions Needed
            To run the connection test:

            Manage Users

            AND

            Manage Lightning Sync

            After taking the necessary steps to prepare your G Suite account and Salesforce to sync, you’re ready to run the Lightning Sync connection test.

            The Lightning Sync connection test checks several points of connectivity between Salesforce and your email server. When the test is complete, it provides a summary describing your connection status.

            1. From Setup, enter Sync in the Quick Find box, then select Gmail Integration and Sync.
            2. Click Let users sync contacts, events, or both between Google and Salesforce to see additional setup steps.
            3. Under Test your connection, provide the email address for one of the reps you’ve set up to sync on your email server.
            4. Click Test.
              Lightning Sync checks the connection between Salesforce and your email server and summarizes your connection status.
             
            Loading
            Salesforce Help | Article