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Lightning Sync User License Support
You can set up Lightning Sync for users who are assigned to Sales, Service, and some Lightning Platform licenses.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ’21, Lightning Sync isn’t available to new Salesforce customers. If you’re on Lightning Sync, use the Lightning Sync migration assistant for a seamless transition to Einstein Activity Capture, our long-term solution for syncing contacts and events between Microsoft® or Google applications and Salesforce.
In October 2026, Microsoft 365 replaces Exchange Web Service (EWS) with Microsoft Graph API. We recommend taking this opportunity to transition from Lightning Sync to Einstein Activity Capture with Graph API or another supported connection method. See Upgrade Microsoft Office 365 Authentication Method to Microsoft Graph in Einstein Activity Capture.
With the purchase of Sales, Service, or Lightning Platform, Lightning Sync supports users working from these standard licenses only:
- Salesforce
- Lightning Platform Salesforce Platform*
- Lightning Platform - One App**
- Lightning Platform App Subscription
*Does not include Lightning Platform Starter or Lightning Platform Plus
**Contact sync isn’t supported for Lightning Sync customers working from the user license Lightning Platform - One App. Lightning Platform - One App doesn’t include the Contacts object.
