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Get Ready to Sync Events with Lightning Sync for Google
Choose which events sync from Google Calendar™ to Salesforce when your Salesforce admin sets you up to use Lightning Sync for Google.
Required Editions
| User Permissions Needed | |
|---|---|
| To sync events both ways: | Read and Edit on events AND Event sync direction set to Sync both ways in an active Lightning Sync configuration |
| To sync contacts from Salesforce to Google: | Read on events AND Event sync direction set to Salesforce to Google in an active Lightning Sync configuration |
| To sync contacts from Google to Salesforce: | Create on events AND Event sync direction set to Google to Salesforce in an active Lightning Sync configuration* *If admins enable the Automatically relate events to Salesforce records option in a user’s sync configuration, users should also have Read on contacts and leads to take advantage of that feature. |
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027. Before you migrate, review Compare Einstein Activity Capture and Lightning Sync to understand what to expect when you migrate.
If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.
If your administrator has set up Lightning Sync for Google, your events sync automatically from Google Calendar to Salesforce. Events sync when you create or update them. If you’ve got many events, your first sync could take some time.
Admins decide in what direction your events sync: between Salesforce and your Google Calendar, or just one way. Ask your admin in which direction you’re set up to sync, so you know where to update your events.
Admins can select more settings to define your sync experience. Ask your administer about how you’re set up to sync in these cases:
Prevent Personal Events from Syncing
You can prevent personal events from syncing with Salesforce in different ways.
- Track your personal events on a separate calendar in your calendar application. Lightning Sync is designed to sync only your primary Google Calendar to Salesforce.
- Ask your admin if your sync configuration is set up to sync private events. If you’re not syncing private events, you can assign your personal events with the Private option from Google calendar, and those events don’t sync with Salesforce.
It’s best if you manage the events you don’t want to sync before your administrator initiates sync for the first time. If your events begin syncing before you manage them, you can still remove them from Salesforce by deleting them manually.
Respond to Event Invitations from Your Google Calendar
If you’re set up to sync events with Lightning Sync, your responses to event invitations don’t sync from Salesforce to Google Calendar. To avoid overwriting your attendance status, learn where is best to accept and decline event invitations based on your sync direction.
