Loading
Prepare for Email to Become the Default Login ExperienceRead More
Explore Legacy Service Features
Enable Chat

You are here:

  1. Salesforce Help
  2. Docs
  3. Legacy Service Features

Enable Chat

Get started with Chat by enabling it for your Salesforce org. After you enable Chat, you can customize it.

Required Editions

View supported editions.
User Permissions Needed
To enable Chat: Customize Application
Important
Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

  1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
  2. Select Enable Chat.
  3. Click Save.
 
Loading
Salesforce Help | Article