Logging in to Subscriber Organizations | Salesforce
Logging in to Subscriber Organizations
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To log in to subscriber organizations:
“Log in to Subscriber Organization”
This feature is only available in organizations with a full Salesforce license.
To log in, once a user has granted you access:
In the License Management App (LMA), click the Subscribers tab.
To find a subscriber organization quickly, enter a subscriber name or organization ID in the search box and click Search.
Click the name of the subscriber organization.
On the Organization Details page, click Login next to a user's name. Note that you have the same permissions as the user you logged in as.
When you’re finished troubleshooting, from Setup, click Return to Subscriber Overview to return to your organization.
Only subscribers who have installed at least one managed package that is linked to your LMA will appear in this list.
When you access a subscriber organization, you’re logged out of your LMO (License Management Organization). You can set up a my domain so that you aren’t automatically logged out of your LMO when you log in to a subscriber organization. To set up a my domain, from Setup, enter My Domain in the Quick Find box, then select My Domain.
Be careful to allow only trusted support and engineering personnel to log in to a subscriber’s organization. Since this feature may include full read/write access to customer data and configurations, it’s vital to your reputation to preserve their security.
Control who has access by giving the “Log in to Subscriber Organization” user permission to specific support personnel, via a profile or permission set.