Delete a Subscriber from Marketing Cloud Engagement

Use Delete Subscriber to delete a subscriber in Email Studio.

To delete a subscriber from Engagement, use Contact Deletion in Contact Builder.

Note Tracking data for deleted subscribers and contacts are retained in anonymized format and can’t be linked to a specific record. Tracking and reports show clicks from deleted@bh.exacttarget.com and an IP address of 0.0.0.0 for deleted records.

Warning To prevent future sends to a subscriber, update the subscriber’s status to Unsubscribed.

1. Hover over Subscribers.
2. Click Subscribers.
3. Click the name of the list that contains the subscriber to delete.
4. Click Search.
5. To choose from the supported search fields, click Search where.
6. In the Is equal to field, enter the subscriber's data for the selected search field.
   • Email Address: Enter the subscriber's full email address.
     

     Note What you enter here must match the email address in the subscriber's record. This field isn’t case-sensitive.
   • Domain: Enter just the domain portion of the subscriber's email address.
     

     Note For example, yahoo.com.
   • HTML Email preference: The Is equal to field becomes a dropdown list with two options to choose from, Yes or No.
   • Subscriber Status: The Is equal to field becomes a dropdown with the following options to choose from, Active, Returned, Undeliverable, or Unsubscribed.
     

     Note Returned is the same as Bounced and Undeliverable is the same as Held.
7. Click Find Now. The application scans your subscribers for one or more matches and displays the results.
8. Select the desired subscriber in the search results.
9. Click Delete Subscriber.
10. To delete the subscriber from the All Subscribers list, check Delete from all lists.
11. Click OK.
12. To exit the Search Subscribers box, click Close.
    

    Note If you import a list that includes this subscriber or if you manually add the subscriber, the subscriber reappears on your lists. To ensure that you don’t send any emails to this subscriber in the future, use the Unsubscribe feature instead of deleting the subscriber. Unsubscribe prevents the subscriber from being imported into the system accidentally.