Domain Verification FAQ

Review frequently asked questions about Domain Verification in Marketing Cloud Engagement.

• How Do I Know If This Change Applies to My Account?
  Do you send emails from Marketing Cloud Engagement? If you do, this change applies to your account. No matter how you send your messages, there are required actions.
• Why Does Marketing Cloud Engagement Require Domain Verification?
  Domain verification ensures that Marketing Cloud Engagement customers can only send email from domains that they’re allowed to send from. Without domain verification, customers could send emails that appear to come from any other domain. Domain verification protects your reputation and the reputations of other customers.
• Where Do I Verify Domains and From Addresses?
  To support different email sending use cases, you can verify domains and From addresses in a few different places.
• How Do I Know If My From Addresses Are Verified?
  First, check the From Address Management page in Marketing Cloud Engagement Setup to ensure that the From addresses used when sending are verified. Next, verify From addresses in all sender profiles and users.
• Does This Feature Apply to Accounts with Authenticated Domains?
  Yes. Click Verify and save your changes for From addresses in Account Settings, Users, and Sender Profiles.
• Do I Need to Verify a Domain for Every Business Unit?
  No, you can copy registered domains to all existing business units. When creating a business unit, recopy the registered domains.
• Can I Bulk Upload and Verify From Addresses?
  Yes. You can import and verify multiple From address in From Address Management in individual accounts.
• Do All Verified User Addresses in From Address Management Show in the Send Flow From Name Dropdown?
  No. The send flow From name dropdown displays verified users From addresses when Add to From Name Dropdown is selected. The account’s default address in Account Settings also displays.
• What Should I Do If an Account Doesn’t Have an Authenticated Domain and I Can’t Access the Inbox of an Email Address?
  The best option is to use Domain Registration. Register the domain and allow From addresses with that domain to be verified without sending a verification email. If you can’t register the domain, ownership can’t be verified. That From address can’t be used to send email when send restrictions are enforced.
• What Should I Do When Account Settings Displays the Wrong SAP or Private Domains?
  Contact your account executive to resolve this situation.