Litmus Email Previews Frequently Asked Questions

Review frequently asked questions about Litmus Email Previews for Content Builder.

• What Litmus Plan Is Required to Access the Integration?
  Only Litmus Enterprise accounts can access this integration. Free Litmus Demo accounts do not work with this feature. If you don’t have a Litmus account, sign up for a Litmus Enterprise free trial access for seven days through the integration.
• How Does This Work with Different Users?
  Litmus authenticates each user’s Litmus credentials. Multiple users using a shared Litmus account can’t view the previews unless they sign in with their Litmus user credentials.
• What If a Preview Takes a Long Time to Load or Displays an Error?
  Previews can take anywhere from 2-10 seconds to load and a thumbnail spinner is displayed. When a specific client preview takes a long time to load, refresh the page or try again later.
• What If I Have Multiple Business Units?
  Switching between business units in Marketing Cloud Engagement doesn’t require logging in multiple times. Your authenticated credentials are remembered and previews are displayed.
• Can I Preview Email Personalization in Litmus?
  Yes. Select a subscriber in Subscriber Preview and then select Litmus to preview how the selected subscriber’s personalization renders across multiple clients. Only previews emailed to your Litmus address display in your Litmus account.
• Can I Use Litmus Email Previews in Content Builder?
  Yes. Litmus Email Previews are available everywhere that you use the Content Builder editor for emails.